Shipping Policy

At furniblend, we are committed to bringing high-quality Japanese products directly from our warehouse in Japan to your doorstep in Singapore. Transparency and reliability are our core values.

1. Order Processing Time

• Handling Time: All orders are processed and prepared for shipment within 2 – 4 Business Days (Monday to Friday, excluding Japanese public holidays).

• Order Cut-off Time: 4:00 PM (GMT+9 / Tokyo Time). Orders placed after this time will begin processing on the following business day.

2. Shipping Time & Estimates

We ship all orders via reliable international carriers (such as Japan Post EMS, FedEx, or DHL) to ensure safe delivery to Singapore.

• Estimated Transit Time: 5 – 8 Business Days (Monday to Friday).

• Total Delivery Time: 7 – 12 Business Days (Handling Time + Transit Time).

3. Taxes and Duties (GST Included)

We want to ensure there are no surprises when your package arrives.

• GST Included: In accordance with Singapore tax regulations, all prices listed on our website are inclusive of the 9% Goods and Services Tax (GST).

• DDP (Delivered Duty Paid): We ship all Singapore orders under the DDP model. We take full responsibility for customs clearance and import taxes. You will NOT be charged any additional customs fees or taxes upon delivery.

4. Shipping Origins

All products are strictly shipped from our Japanese logistics center located at:

大阪府大阪市中央区南船場４丁目７番２１号  542-0081

Shipping from our home base in Japan ensures the authenticity and quality of every item we send.

5. Tracking Your Order

Once your order has been dispatched, you will receive a Shipping Confirmation email containing a tracking number. You can monitor your package's progress as it travels from Japan to Singapore through our carrier’s tracking portal.

6. Missing or Damaged Items

If your order arrives damaged or is lost during transit, please contact our support team immediately at supports@furniblend.com. We will work with the courier to resolve the issue or provide a replacement/refund as per our Refund Policy.

Contact Information

If you have any questions regarding our shipping policy or the status of your order, please do not hesitate to contact our customer support team:

• Business Name: 杉本商事株式会社

• Customer Support Email: supports@furniblend.com

• Phone Number: +81 50-3172-7305 (Monday - Friday, 9:00 AM - 6:00 PM JST)

• Business Address: 大阪府大阪市中央区南船場４丁目７番２１号  542-0081