Return & Refund Policy

Thank you for shopping at furniblend. We value your trust and strive to provide high-quality Japanese products. If you are not entirely satisfied with your purchase, we are here to help.

1. 30-Day Return Period

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be in the same condition that you received it (unworn or unused).

• The item must be in its original packaging with all tags and labels attached.

• You will need to provide the receipt or proof of purchase.

3. Return Shipping Address (Japan)

To ensure the authenticity of our service and quality control, all returns must be sent back to our headquarters in Japan.

• Return Address: 大阪府大阪市中央区南船場４丁目７番２１号  542-0081

• Recipient: 杉本商事株式会社

• Phone: +81 50-3172-7305

4. Return Process

1. Contact Us: Email our support team at supports@furniblend.com to initiate a return. Please include your order number and the reason for the return.

2. Authorization: Once your return is accepted, we will send you instructions on how and where to send your package.

3. Shipping Costs: Customers are responsible for paying for their own shipping costs for returning items (unless the item is defective or incorrect). We recommend using a trackable shipping service.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at supports@furniblend.com. We will evaluate the issue and make it right by providing a replacement or a full refund at no extra cost to you.

6. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed automatically to your original payment method within 5 – 7 business days.

• Please remember it can take some time for your bank or credit card company to process and post the refund.

7. Contact Us

For any questions regarding returns or refunds, please reach out to our customer service:

• Email: supports@furniblend.com

• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (JST)